Shipments and returns
We are shipping worldwilde by Dhl. Place you order and we will send you the exactly transport costs to your place.
Your pack shipment
Packages are generally dispatched within 2 days after receipt of final payment and are shipped via DHL Economy Select (5 -7 days delivery) or DHL express (1-2 days delivery), depends on costumers preference with tracking and drop-off signature.
Please contact us before choosing your delivery method. Whichever shipment choice you make, we will provide you with a link to track your package online. Shipping fees include handling and packing fees as well as postage costs.
Handling fees are fixed, where as transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately and shipping fees will apply to each of them.
Your package will be dispatched at your own risk, but special care is taken to protect fragile objects. Boxes are amply sized and your items are well-protected.
Tansport fees example
|DHL Economy Select 5- 7 days Europe
|1 box 100 t-shirt (15-20kg) = 30 €
|DHL express 1-2 days delivery Europe
|1 box 100 t-shirt (15-20kg) = 120 €
Exchanging & Returning
From the moment of delivery, you have 20 days to view your order and try on the items. Within this term you can return the order, or part of it, in its original state. To return your order, or part of it, please put an enclosed return note on the original packaging.
If you do not have this packaging anymore, please use a reasonable alternative. Please put the return note with the items in the box.
Don’t forget to state your IBAN and BIC,so we can refund the money of the return shipment as soon as possible. The refund will take place through the same payment method you used to place the order.
You will receive an e-mail as soon as we have received the returned items. The money of the return shipment will be refunded to you within fourteen days from this moment.
If the items are damaged, we will charge the costs for the depreciation. The return shipment costs are paid when you hand over your return shipment at the post office.
When you return your entire order, the shipping costs you already paid expire. These shipping costs will be included in the refund.